Terms and Conditions

Terms of service

c2a.com.au will provide internet & phone service wherever possible to the customer who is requesting the service to be installed. Once a trading relationship has been established between c2a.com.au and the customer, all other forms of the Terms & conditions will apply between c2a.com.au and the customer.

Late payment Fees & charges

All accounts are currently set to be raised between 24th – 26th of the calendar month and due on 1st of each month.
A payment will be classified as overdue if it is not payed within 7 days of the original due date & a late payment fee of $10 will be applied.

Right to refuse service

c2a.com.au may refuse the right to serve a customer if it believes it is in the best interest of c2a.com.au, this action will take place only for any reasonable matter that cannot be resolved with the customer.

Guaranteed Service Standars

c2a.com.au will strive to offer the best possible uptime on all of it’s services, we will strive for at least 99.9 % uptime within our own core network. This uptime guarantee does not include the upstream providers equipment of which c2a.com.au has no control over, nor does it apply if there has been a natural disaster that may effect any of c2a.com.au’s infrastructure.